Terms and Conditions

Welcome to My FNG, a service provided by Venturous Advisory Solutions Private Limited. Please read these Terms and Conditions ("Terms") carefully before using the My FNG platform and services ("Service").

1. Contractual Relationship

1.1. Company Information

Venturous Advisory Solutions Private Limited, incorporated under the Companies Act, 2013, with its registered office at 3rd Floor, Prestige Chamber, Near Railway Station, Thane West - 400601, Maharashtra, India, operates under the trademark name “My FNG”. We offer multi-brand car servicing and repair services across India.

1.2. Agreement

These Terms constitute a legally binding agreement between My FNG ("Company", "we", "us", or "our") and its Users ("User", "you", or "your"). They govern your use of our website www.myfng.in (“Website”), and our mobile applications “My FNG - Car Services” (“Applications”), collectively referred to as the “Platform”.

1.3. Acceptance of Terms

By accessing and using our Services, you agree to be bound by these Terms. If you do not agree, you should not use or access our Services. These Terms replace any prior agreements with you.

1.4. Modification of Terms

The Company reserves the right to change these Terms at its discretion. Updated Terms will be posted at www.myfng.in/terms. It is your responsibility to review them periodically. Continued use of the Platform after changes indicates acceptance of the updated Terms.

1.5. Electronic Record

These Terms are an electronic record and do not require a digital or electronic signature.

2. Definitions

2.1. Content

Includes all types of information such as reviews, images, photos, audio, video, location data, and other related content.

2.2. Your Content/User Content

Refers to content you upload, share, or transmit through the Services, including likes, ratings, reviews, images, and profile information.

2.3. My FNG Content

Refers to content created by the Company, including visual interfaces, graphics, design elements, and other data related to your account.

2.4. Estimated Cost

An approximation of the service cost provided by a service provider.

2.5. Membership Plan(s)

Subscription or membership offers provided by the Company, communicated through various media.

2.6. Service(s)

Services provided through the Platform, which may change at the Company's discretion.

2.7. User or You

An individual who owns a car, primarily out of warranty, and has registered on the Platform for Services.

3. Services

3.1. Platform

My FNG offers a platform for booking and managing multi-brand car servicing and repairs across India. We act as an intermediary between you and independent third-party service providers.

3.2. Service Provision

The Company does not perform car repair services. These are carried out by third-party contractors.

3.3. Availability and Cost

The Company cannot guarantee provider availability or exact service costs. Costs and durations are estimates.

4. Eligibility

4.1. Age and Capacity

You must be at least 18 years old and capable of understanding and agreeing to these Terms.

4.2. Legal Compliance

You must adhere to applicable laws and regulations and use the Services respectfully.

4.3. Organizational Use

If using the Services on behalf of an organization, you must have the authority to bind it to these Terms.

5. Use of Services

5.1. Account Creation

To access certain features, you must create an account. Personal information handling is governed by our Privacy Policy.

5.2. Service Access

Initial Services may be free, with the Company reserving the right to modify, add, or charge for Services.

5.3. Booking and Feedback

Book Services only when needed and post feedback only if you’ve used the provider's services.

6. Support

6.1. Customer Support

Support is available through email at info@myfng.in or by calling +91-91523 07030, available daily from 10 am to 6 pm.

6.2. Response Time

We aim to resolve complaints within 7 days. Suggestions should not be interpreted as warranties.

6.3. Vehicle Safety

The Company will assist in vehicle recovery in case of theft while under our care.

7. Prohibited Usage of the Platform

7.1. Illegal Activities

Prohibited activities include disrupting the Platform, submitting false information, or using automated mechanisms to navigate the Platform.

7.2. Enforcement

The Company reserves the right to disable or remove information and retain records for legal purposes.

8. User Comments, Feedback, and Other Submissions

8.1. Ownership

Comments submitted become the exclusive property of the Company and may be used or published without limitation.

8.2. Content Restrictions

Comments must not infringe third-party rights or contain unlawful content.

8.3. Responsibility

You are responsible for the content you submit and may be liable for any damages caused by defamation or illegal activities.

9. User Data

9.1. Accuracy

You must provide accurate, complete, and up-to-date information.

9.2. Data Use

The Company may collect and use your data for verification, analytics, and legal compliance.

9.3. Disclosure

User data may be disclosed to law enforcement or governmental bodies if required.

10. Intellectual Property Rights

10.1. Ownership

All intellectual property rights in the Platform are owned by the Company or its licensors. Unauthorized use is prohibited.

10.2. License

Access to the Platform is granted under a limited, non-exclusive license. Ownership of all intellectual property remains with the Company.

11. License

11.1. Grant

A limited, non-exclusive, non-transferable license is granted to use the Platform for personal use only.

11.2. Restrictions

You may not exploit the Platform or its content beyond the scope of this license.

12. Limitation of Liability

12.1. Disclaimer

The Company provides the Services on an 'as is' basis without warranties of any kind.

12.2. Exclusions

The Company is not liable for indirect, incidental, or consequential damages related to the use of Services.

13. Exemptions to Liability of Company

13.1. Factors Beyond Control

The Company is not liable for delays or failures due to factors beyond its control, including user actions or external circumstances.

13.2. Assistance in Claims

The Company will assist with insurance claims and formalities but is not liable for loss unless directly caused by the Company.

14. Billing/Charges

14.1. Charges

You may incur charges from third-party service providers. The Company facilitates payment but is not responsible for the payment terms of third-party providers.

14.2. Payment Terms

Charges are final and non-refundable. The Company may retain your vehicle for non-payment and recover costs through sale if necessary.

14.3. Membership Plans

Membership terms may change, and fees are subject to modification. Failure to collect your car will incur storage fees.

14.4. Payment Processing

Payments are processed through third-party providers. The Company is not liable for issues with these providers.

15. Cancellation and Refund

15.1. Finality of Orders

Once you accept an estimated cost, orders cannot be canceled or refunded.

16. Governing Law

16.1. Jurisdiction

These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of Mumbai courts.

17. General Provisions

17.1. Severability

If any provision is deemed unenforceable, the remaining provisions will remain in effect.

17.2. Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

17.3. Awareness

You acknowledge receipt of and agreement to these Terms.

17.4. Non-Transferability

These Terms are personal to you and cannot be transferred without our consent.

17.5. Notices

Notices must be in writing and delivered as specified.

17.6. Relationship

No agency, partnership, or employment relationship is created by these Terms.

18. Termination

18.1. Termination Rights

The Company may terminate your access to the Platform for any reason. You may not use the Platform under the same or a new account post-termination.

18.2. Obligations Post-Termination

Obligations incurred before termination will survive.

19. Indemnification

19.1. User Responsibility

You agree to indemnify the Company for any claims arising from your use of the Platform.