Privacy Notice
DPDP Act, 2023 · Last updated 26 August 2026
Who we are
MY FNG Autocare Private Limited (“MY FNG”) is a Data Fiduciary for personal data collected on myfng.in and the MY FNG mobile apps. Full policy: Privacy Policy.
What we collect
- Identity and contact: name, mobile, email, address / pincode
- Vehicle: registration number, make, model, fuel type, service history
- Bookings, payments (via Razorpay — we do not store card numbers), workshop notes
- Calls / WhatsApp / OTP, location when you use pickup, maps, or RSA
- Device and usage: IP, browser, crash logs; optional analytics / ads cookies
Why we use it
- To take and complete a booking or roadside request (contract / service)
- Customer support, invoices, fraud and security
- Legal records (tax, disputes)
- Promotional messages only if you opt in
- Analytics and advertising cookies only if you opt in on the cookie banner
How long we keep it
We keep booking and account data while you use the Platform and for a limited period after (typically up to 90 days after a deletion request, longer if law or a dispute requires it). Cookie identifiers follow the cookie banner choice.
Third parties
We do not sell personal data. We share what is needed with:
- Partner workshops, pickup/delivery staff, RSA partners
- Supabase (hosting/database), Vercel (website), Razorpay (payments)
- WhatsApp / Meta, SMS/RCS, SARV / Tata Smartflo (telephony)
- Google (Maps, optional Analytics/GTM), Microsoft Clarity (optional), Firebase (app push)
- Government or courts when the law requires
Some processors may handle data outside India with contractual safeguards.
Your rights
Under the DPDP Act, 2023 you may:
- Access a summary of personal data we process about you
- Correct inaccurate or incomplete data
- Request erasure where the law allows
- Withdraw consent for optional processing (marketing, analytics, ads)
- Nominate someone to exercise rights if you cannot
- Raise a grievance with the officer below
Use the data-rights request form. We aim to acknowledge within 48 hours and resolve within 30 days.
Grievance and Data Protection Officer
Nitish Jha — Grievance and Data Protection Officer
A/309, Centrum Business Square, Road No. 16, Wagle Industrial Estate, Thane (West), Maharashtra - 400604, India
General support: [email protected]. If we do not resolve a grievance, you may escalate to the Data Protection Board of India when that channel is available.