Terms & Conditions

My FNG Autocare Private Limited, a company duly incorporated under the Companies Act, 2013 and having its registered office at A/309, Centrum Business Square, Road No. 16, Wagle Industrial Estate, Thane (West), Thane - 400604, Maharashtra, India (“My FNG”, “Company”, “we”, “us”, or “our”), owns and operates a digital platform under the brand name My FNG. The Platform enables users to discover, schedule, and manage car maintenance, repair, inspection, and other related automotive services offered by independent third-party service providers (“Partner Workshops”).

These Terms & Conditions (“Terms”) govern your access to and use of the My FNG website available at www.myfng.in (“Website”) and the My FNG mobile application (“App”), including all associated features, content, functionalities, and services provided through them (collectively referred to as the “Services”). The Website and the App are together referred to as the “Platform.”

These Terms constitute a legally binding agreement between My FNG and any person who accesses or uses the Platform (“User”, “you”, or “your”). By accessing, visiting, registering on, downloading, or using the Platform, or by availing any Services through it, you acknowledge that you have read, understood, and agreed to be bound by these Terms, thereby establishing a contractual relationship between you and the Company.

If you do not agree with any part of these Terms, you must not access or use the Platform or Services and should discontinue usage immediately.

These Terms supersede and replace all prior or contemporaneous agreements, communications, or understandings between you and the Company, whether written or oral, relating to the access to or use of the Platform or Services. Users are advised to review these Terms carefully before using the Platform or availing any Services facilitated through it.

My FNG reserves the right, at its sole discretion, to modify, revise, or update these Terms at any time in order to reflect changes in applicable laws, regulatory requirements, business practices, operational needs, or platform policies (including but not limited to Google Play Developer Program policies). Any such updates shall be published on the Platform at https://myfng.in/terms-and-conditions and shall become effective immediately upon publication.

You are responsible for periodically reviewing these Terms for updates. My FNG shall not be obligated to provide individual notifications of such changes. Your continued access to or use of the Platform or Services after any revised Terms are posted shall constitute your acceptance of the updated Terms. References to “Terms” shall refer to the most current version available on the Platform.

Information, listings, and content made available on the Platform are provided for general facilitation purposes only and should not be considered a substitute for independent verification, inspection, or professional judgment by the User.

These Terms constitute an electronic contract under applicable Indian laws, including the Indian Contract Act, 1872 and the Information Technology Act, 2000, along with the rules and amendments made thereunder. This electronic record is generated by automated systems and does not require any physical, electronic, or digital signature to be valid and enforceable.

Unless the context otherwise requires, the following capitalized terms used in these Terms & Conditions shall have the meanings assigned to them below. Words denoting the singular shall include the plural and vice versa, and words denoting any gender shall include all genders.

My FNG provides a technology-enabled facilitation platform that enables Users to discover, request, schedule, and manage automotive maintenance, repair, inspection, and roadside support services offered by independent third-party service providers (“Partner Workshops” and “RSA Partners”).

My FNG's role is strictly limited to providing digital infrastructure, coordination tools, and customer support to enable such interactions between Users and service providers.

My FNG does not itself perform, operate, supervise, or control any physical automotive or roadside services, including but not limited to vehicle inspection, repair, replacement of parts, diagnostics, towing, jump-start assistance, or on-road support, unless expressly stated in writing.

All such services are performed solely by independent third-party service providers.

The Services facilitated through the Platform may include, without limitation:

• Periodic and general car servicing
• Mechanical, electrical, and diagnostic assistance
• Car air-conditioning, battery, tyre, and wheel-related services
• Roadside Assistance (RSA), including:
• Vehicle towing
• Battery jump-start support
• Flat tyre assistance
• Minor on-road mechanical or electrical assistance
• Appointment scheduling and booking confirmations
• Service coordination and communication between Users and service providers
• Sharing of estimates, updates, images, or service status (where available)
• Customer support and escalation assistance

Availability of specific Services may vary depending on location, time, vehicle type, operational limitations, and the availability of Partner Workshops or RSA Partners.

Certain Services may be offered as predefined Service Packages with defined inclusions and exclusions.

Roadside Assistance services are typically provided on a request or emergency basis and may be subject to distance limits, service caps, or separate Charges.

Any work, repair, or assistance beyond the stated scope of a Service Package or RSA request shall be treated as Additional Services and shall only be performed after obtaining the User's consent and approval of the applicable Charges.

Any pricing, response times, distance coverage, or estimated arrival times displayed on the Platform for RSA or other Services are indicative only.

Actual response times and costs may vary due to factors including but not limited to:

• Traffic conditions
• Location accessibility
• Weather conditions
• Availability of service providers
• Vehicle condition
• Operational constraints

Such factors are beyond the control of My FNG.

• Regular car servicing and repair Services are generally provided on an appointment-only basis.
• Roadside Assistance (RSA) services may be provided on an on-demand or emergency basis, subject to availability and operational feasibility.
• My FNG does not guarantee immediate assistance or minimum response times.

My FNG reserves the right, at its sole discretion, to add, modify, restrict, suspend, or discontinue any Service, Service Package, RSA feature, coverage area, pricing structure, or Platform functionality at any time, whether temporarily or permanently, without prior notice.

My FNG does not provide any warranty, assurance, or guarantee with respect to:

• The quality or outcome of services provided by Partner Workshops or RSA Partners
• The timeliness of service delivery or response
• The prevention of future breakdowns, failures, or emergencies

Any warranty or service assurance, if offered, is provided solely by the respective third-party service provider and shall be subject to their individual terms and conditions.

Nothing in these Terms shall be construed to create any partnership, agency, employment, franchise, or joint venture relationship between My FNG and any Partner Workshop, RSA Partner, or User.

All third-party service providers operate independently and are solely responsible for the services they perform.

Access to and use of the Platform and Services is available only to individuals who are at least eighteen (18) years of age and are legally competent to enter into a binding contract under Applicable Law.

By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements.

If you are accessing or using the Platform on behalf of any organization, company, partnership, or other legal entity, you represent and warrant that you have the full authority and legal capacity to bind such entity to these Terms.

In such cases, references to “User”, “you”, or “your” shall include the relevant entity.

You must be the lawful owner, authorized user, or duly permitted custodian of the Vehicle in respect of which Services are requested through the Platform.

My FNG shall not be responsible for verifying the ownership, registration status, or usage rights of any Vehicle.

You agree to provide true, accurate, current, and complete information while:

• creating an Account
• requesting Services
• communicating through the Platform

This includes personal details, vehicle information, and location data where applicable.

My FNG reserves the right to suspend, restrict, or deny access if any information provided is found to be false, inaccurate, misleading, or incomplete.

To access and use the Platform, you must have:

• A compatible device and supported operating system
• Active internet connectivity
• The ability to receive calls, SMS messages, or platform notifications

My FNG does not guarantee uninterrupted, secure, or error-free access to the Platform and shall not be liable for access issues arising from technical limitations, connectivity failures, or third-party service disruptions beyond its control.

You agree to use the Platform and Services in compliance with:

• all Applicable Laws
• these Terms & Conditions
• any guidelines, policies, or instructions communicated by My FNG from time to time.

Individuals who are legally restricted, disqualified, or prohibited by law or court order from entering into contractual relationships are not eligible to use the Platform.

My FNG reserves the right, at its sole discretion, to refuse registration, restrict access, suspend, or terminate eligibility to use the Platform or Services, either temporarily or permanently, without prior notice, where:

• Eligibility criteria are not met
• False or misleading information is provided
• Misuse, abuse, or fraudulent activity is detected
• Continued access poses legal, operational, or security risks

Subject to compliance with these Terms, My FNG grants the User a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Platform and Services solely for lawful purposes related to obtaining automotive maintenance, repair, inspection, or roadside assistance services for the User's own Vehicle.

Where account creation is required, the User is solely responsible for:

• Maintaining the confidentiality of account credentials
• All activities carried out through the User's Account
• Promptly notifying My FNG of any unauthorized access, suspected misuse, or security breach

My FNG shall not be liable for any loss or damage arising from unauthorized use of the User's Account.

• All service requests must be initiated through the Platform in the manner prescribed.
• The User shall review service descriptions, scope, inclusions, exclusions, and applicable Charges before confirming a Booking.
• Any Additional Services, including repairs, part replacements, or extended RSA support, shall be undertaken only after the User's express approval.

• Non-emergency automotive Services are provided strictly on an appointment basis.
• Roadside Assistance (RSA) services may be offered on an on-demand or emergency basis, subject to availability.
• The User acknowledges that service availability, response times, and completion timelines are not guaranteed and may vary due to external factors.

The User agrees to:

• Hand over the Vehicle in a condition reasonably suitable for inspection or service
• Remove personal belongings and valuables from the Vehicle prior to service
• Inspect the Vehicle at the time of delivery or completion of service

My FNG shall not be responsible for any personal items or valuables left in the Vehicle.

The User shall not:

• Place false, duplicate, or fraudulent service requests
• Misuse Roadside Assistance services for non-emergency purposes or repeated unjustified requests
• Interfere with service providers, Platform operations, or customer support processes
• Harass, abuse, threaten, or behave inappropriately towards Partner Workshops, RSA Partners, or My FNG personnel

By using the Services, the User consents to receive communications from My FNG and its service partners, including calls, SMS messages, emails, and app notifications, for purposes related to:

• Service coordination
• Booking confirmations
• Service updates and alerts
• Customer support and issue resolution
• Transactional communication

The User agrees to comply with all reasonable instructions, safety guidelines, and service-related directions communicated by My FNG, Partner Workshops, or RSA Partners during the course of service facilitation.

My FNG reserves the right to suspend, restrict, or terminate a User's access to the Platform or Services, with or without prior notice, in the event of:

• Breach of these Terms
• Misuse or abuse of Services, including RSA misuse
• Non-payment of applicable Charges
• Conduct that poses legal, operational, reputational, or safety risks

Use of the Platform or Services does not grant the User any ownership rights, intellectual property rights, or proprietary interest in the Platform, Content, or underlying systems, except for the limited right to access and use the Services in accordance with these Terms.

My FNG provides customer support to assist Users with matters relating to access to the Platform, service bookings, coordination with Partner Workshops or RSA Partners, and general queries regarding the Services facilitated through the Platform.

Such support is provided strictly on a facilitative basis and does not constitute the provision, supervision, control, or guarantee of any automotive or roadside service.

The Company offers email-based and phone-based support, along with an online knowledge repository of frequently asked questions (FAQs) available on the Platform.

Support may be accessed through the following channels:

• Email: [email protected]
• Helpline: +91-9152307030
• FAQs / Knowledge Base: Available on the Platform

Support is generally available Monday to Sunday between 10:00 a.m. and 7:00 p.m. (IST), excluding public holidays, technical outages, or scheduled maintenance periods.

While My FNG endeavors to respond to support requests in a timely manner, response times may vary depending on factors such as:

• the nature and complexity of the request
• service location
• availability of Partner Workshops or RSA Partners
• operational capacity and support workload

My FNG does not guarantee resolution within any specific timeframe.

The User acknowledges and agrees that:

• My FNG support does not replace or substitute the obligations of Partner Workshops or RSA Partners.
• Mechanical issues, service quality concerns, and execution-related matters remain the responsibility of the relevant third-party service provider.
• My FNG does not control the method, manner, or execution of services performed by third-party providers.

Where appropriate, My FNG may facilitate communication or escalation of issues raised by the User with the relevant Partner Workshop or RSA Partner.

Such facilitation shall not be construed as an admission of liability, responsibility, or operational control by My FNG.

Any information, guidance, or assistance provided by My FNG support personnel is offered on a best-effort and informational basis only, based on details available at the time.

Such information should not be considered technical, mechanical, or professional advice.

My FNG support services are not emergency response services.

For Roadside Assistance requests, facilitation is subject to:

• availability of service providers
• location accessibility
• operational feasibility
• third-party response capability

My FNG does not guarantee immediate assistance or specific response times.

My FNG reserves the right to refuse, restrict, or discontinue support services where a User:

• engages in abusive, threatening, or inappropriate conduct
• submits false or misleading information
• repeatedly raises unreasonable, fraudulent, or frivolous requests
• misuses the Platform or support channels

The User shall not access or use the Platform or Services for any purpose that is unlawful, fraudulent, deceptive, malicious, or otherwise prohibited under Applicable Law or these Terms.

Any use of the Platform in violation of statutory, regulatory, or contractual obligations is strictly prohibited.

The User shall not:

• Impersonate Any Person Or Entity
• Misrepresent Identity, Vehicle Ownership, Service Requirements, Or Location
• Submit False, Misleading, Or Fabricated Information
• Initiate Fraudulent, Duplicate, Or Deceptive Service Requests

The User shall not:

• Misuse Or Repeatedly Abuse Roadside Assistance Services For Non-Emergency Situations
• Generate Service Requests Without Genuine Intent To Avail The Services
• Engage In Repeated Cancellations Or No-Shows Without Valid Justification
• Cause Unnecessary Dispatch Or Operational Disruption To Partner Workshops Or RSA Partners

The User shall not:

• Attempt To Gain Unauthorized Access To The Platform, Servers, Databases, Or Systems
• Reverse Engineer, Decompile, Disassemble, Or Attempt To Derive Source Code
• Introduce Viruses, Malware, Or Any Harmful Code
• Disrupt, Interfere With, Or Compromise The Security, Integrity, Or Performance Of The Platform

The User shall not copy, reproduce, distribute, publish, modify, transmit, or commercially exploit any Content available on the Platform without the prior written consent of My FNG, except as expressly permitted under these Terms.

The User shall not engage in abusive, threatening, defamatory, obscene, discriminatory, or otherwise inappropriate conduct toward Partner Workshops, RSA Partners, My FNG employees, agents, support personnel, or other Users.

The User shall not:

• Use The Platform Or Services For Commercial Resale, Redistribution, Or Solicitation
• Harvest Or Extract Data, Contact Details, Or Pricing Information For Competitive Purposes
• Circumvent Pricing, Payment Mechanisms, Service Workflows, Or Platform Safeguards

In the event of a suspected violation of Applicable Law, these Terms, or the Privacy Policy, My FNG shall be entitled to preserve User-generated information and associated records for a minimum period of ninety (90) days, or for such longer period as may be required by law.

My FNG may disclose, share, or transfer User-generated information:

• To Its Affiliates Or Service Partners Where Necessary For Service Facilitation
• To Governmental, Regulatory, Or Law Enforcement Authorities Where Required Or Permitted By Applicable Law

The User expressly consents to such disclosure or transfer.

My FNG reserves the right to immediately suspend or terminate the User's access to the Platform or Services in the event of:

• Violation Of Applicable Law
• Breach Of These Terms Or The Privacy Policy
• Conduct Posing Legal, Security, Or Operational Risks

My FNG may, at its sole discretion:

• Cancel Pending Or Future Bookings
• Restrict Or Permanently Block Access To The Platform
• Recover Losses Or Damages Caused By The Violation
• Initiate Legal Proceedings Or Cooperate With Law Enforcement Authorities

Any failure or delay by My FNG in enforcing any provision of this section shall not be construed as a waiver of its right to enforce such provision at any subsequent time.

The Platform may permit Users to submit reviews, ratings, comments, suggestions, feedback, images, messages, or other content in connection with the Services (“User Submissions”).

By providing any User Submission, you represent and warrant that such content is accurate to the best of your knowledge and does not violate Applicable Law or the rights of any third party.

Unless expressly stated otherwise in writing, all User Submissions shall be deemed non-confidential and non-proprietary.

By submitting User Submissions through the Platform, you grant My FNG a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, transferable, and sublicensable license to use, host, store, reproduce, modify, adapt, publish, translate, distribute, publicly display, and otherwise exploit such User Submissions for purposes including service improvement, analytics, customer communication, and marketing.

To the extent permitted under Applicable Law, you irrevocably waive any moral rights or similar rights in respect of your User Submissions.

You agree that User Submissions shall not:

• Be False, Misleading, Or Deceptive
• Be Defamatory, Abusive, Obscene, Or Offensive
• Infringe Intellectual Property, Privacy, Or Publicity Rights
• Contain Malware, Spam, Or Unauthorized Advertising
• Violate Applicable Law Or Platform Policies

My FNG reserves the right to review, monitor, edit, restrict, or remove any User Submissions at its sole discretion, without prior notice.

User Submissions reflect the opinions of the individual Users and do not represent the views or guarantees of My FNG.

You remain solely responsible for all User Submissions you provide and for any consequences arising from them.

My FNG may reserve and disclose User Submissions and associated records where required by Applicable Law, legal process, or governmental authorities.

The User represents and warrants that all information provided (“User Data”) is true, accurate, current, and complete. The User undertakes to maintain and promptly update such information.

My FNG reserves the right to suspend or terminate access if User Data is found to be false, misleading, outdated, or incomplete.

My FNG may collect, receive, store, and process User Data for lawful purposes including:

• Facilitating Service Bookings And Roadside Assistance Requests
• Verifying And Validating Documents Or Service-Related Information
• Coordinating With Partner Workshops, RSA Partners, And Other Service Providers
• Communicating Service Updates, Confirmations, And Support Information
• Processing Payments, Refunds, And Transaction Records
• Ensuring Platform Security, Fraud Prevention, And Legal Compliance

My FNG may use User Data for analytics, trend identification, statistical analysis, and operational insights to improve the Platform.

By accessing or using the Platform, the User expressly consents to the collection, use, storage, processing, and sharing of User Data as described in these Terms and the Privacy Policy.

My FNG may disclose or share User Data:

• With Partner Workshops, RSA Partners, Payment Gateways, and other Service Providers
• With Affiliates Or Group Companies for operational or compliance purposes
• With Governmental Authorities or Law Enforcement Agencies where required by Applicable Law

My FNG may transfer User Data to entities within India or abroad, provided such entities maintain comparable data protection standards.

User Data shall be retained only for such period as is reasonably necessary to fulfill stated purposes, comply with legal requirements, resolve disputes, and meet legitimate business needs.

My FNG implements reasonable technical and organizational security measures. However, no system can be completely secure.

Subject to Applicable Law, the User may have the right to:

• Access and review User Data
• Correct inaccurate information
• Request deletion of User Data
• Withdraw consent for certain processing activities

The collection and protection of User Data are further governed by My FNG's Privacy Policy, which forms an integral part of these Terms.

MY FNG Autocare Private Limited is a Data Fiduciary for personal data processed to operate the Platform. Partner workshops and certain processors act as Data Processors or independent Data Fiduciaries for work they perform themselves.

Personal data is processed to perform a service the User requested, to comply with law, or on consent that is free, specific, informed, and unambiguous. Optional purposes (promotional messages, analytics cookies, advertising cookies) require a separate, unticked opt-in. Withdrawal of consent does not affect processing already completed or processing required by law.

The Privacy Notice and Privacy Policy describe what data is collected, why, retention, and third parties. The User may access, correct, erase (where permitted), withdraw consent, nominate another person, and raise a grievance via the data-rights form or the Grievance Officer ([email protected]).

MY FNG shall implement reasonable security safeguards. In a personal data breach, MY FNG will follow its internal breach runbook, including notice to the Data Protection Board of India and affected Data Principals as required under applicable law (including the 72-hour Board notice standard when it applies).

Processors (hosting, payments, messaging, maps, telephony) may process data in or outside India under contracts that require confidentiality and comparable protection.

All intellectual property rights in and to the Platform (“Platform IP”) are owned by or lawfully licensed to My FNG Autocare Private Limited.

The Platform IP is protected under applicable intellectual property laws. No rights are transferred to the User except as expressly provided.

My FNG grants the User a limited, revocable, non-exclusive, non-transferable right to access and use the Platform solely for personal and lawful use.

The User shall not:

• Copy, Reproduce, Modify, Or Create Derivative Works From The Platform
• Reverse Engineer, Decompile, Or Extract Source Code
• Remove Or Obscure Any Copyright Or Trademark Notices
• Use The Company's Branding Without Written Consent
• Use The Platform For Any Commercial Purpose Unless Authorized

Any feedback submitted shall not confer ownership rights on the User and shall be governed by the User Submissions clause.

Third-party intellectual property remains the property of its respective owners.

Unauthorized use of Platform IP may result in immediate suspension and civil or criminal remedies under Applicable Law.

Failure to enforce IP rights shall not constitute a waiver.

By submitting reviews, ratings, comments, images, feedback, or other content (“User Content”), the User grants My FNG a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, publish, display, and distribute such User Content for operating, improving, and promoting the Platform and Services. The User represents that they own or have the necessary rights to submit such content.

My FNG grants the User a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform and its content for availing the Services.

The License is provided solely for personal and non-commercial use.

The User shall not:

• Copy, Reproduce, Or Create Derivative Works
• Distribute, Sell, Or Otherwise Exploit The Platform
• Publicly Display Or Broadcast Any Part Of The Platform
• Circumvent Security Features Or Access Controls
• Use The Platform For Unlawful Or Competitive Purposes

No licenses or rights are granted by implication except as expressly stated.

The Platform and all IP rights remain the exclusive property of My FNG.

This License terminates automatically upon breach, suspension, or discontinuation of the Platform.

Provisions relating to IP Rights, Limitation of Liability, Indemnification, and Governing Law survive termination.

The Platform may be made available through third-party distribution platforms such as mobile application stores. The User acknowledges that such platforms may have their own terms. My FNG is not responsible for their policies or practices.

My FNG operates solely as a technology-enabled facilitation platform. All automotive services are performed by independent Partner Workshops or RSA Partners.

The Platform is provided “as is” and “as available” without warranties of merchantability, fitness, accuracy, availability, or uninterrupted operation.

My FNG shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, business, data, goodwill, or use of the Vehicle.

My FNG shall not be liable for quality, delays, cancellation, or damages related to services by Partner Workshops or RSA Partners.

My FNG shall not be responsible for losses from platform downtime, technical failures, network issues, or cyber incidents beyond reasonable control.

Total aggregate liability shall not exceed the facilitation fee paid for the specific Service, or INR 1,000, whichever is lower.

The User voluntarily assumes all risks associated with automotive and roadside services.

Nothing in these Terms shall exclude liability that cannot be excluded under Applicable Law.

My FNG shall not be liable for losses arising from:

Including workmanship quality, service outcomes, spare parts, or service timelines.

• Pre-existing issues, normal wear and tear, or manufacturer defects
• Damage from prior repairs, modifications, or improper maintenance
• Issues not reasonably detectable beforehand

• Delays or non-availability of RSA services
• Route selection or handling decisions by towing operators
• Damage during towing, jump-start, fuel delivery, or on-road assistance

Natural disasters, floods, fires, strikes, pandemics, government actions, power failures, network outages, or acts of God.

Incorrect information, failure to follow instructions, unauthorized repairs, or improper use of the Vehicle after service.

My FNG shall not be responsible for loss, theft, or damage to items left inside the Vehicle.

Changes in costs due to additional repairs, spare part price fluctuations, or user-approved additional services.

Temporary unavailability, technical malfunctions, connectivity issues, or data loss beyond reasonable controls.

Failure to achieve expected performance improvements, recurrence of issues, or consequential damages from service outcomes.

Actions taken in good faith to comply with Applicable Law, court orders, or regulatory requirements.

Nothing shall exclude or limit liability where not permitted under Applicable Law.

Charges may include service fees, labour, inspection charges, facilitation fees, spare parts, towing, taxes, and other levies.

Prices shown are indicative. Final Charges may vary based on vehicle condition, additional repairs, spare parts, location, and taxes.

Work outside the scope of a selected Service Package shall be treated as Additional Services and billed separately.

RSA services may be charged based on distance, time, location, vehicle type, and complexity.

All Charges are exclusive of applicable taxes unless expressly stated otherwise.

• Digital payment gateways
• UPI
• Credit or debit cards
• Net banking
• Other permitted payment methods

By confirming a Booking, the User authorizes My FNG to charge the applicable amount through the selected payment method.

My FNG may suspend or cancel bookings, withhold delivery, or recover outstanding amounts through lawful means.

Invoices may be generated electronically. The User is responsible for reviewing billing details promptly.

My FNG may revise pricing at any time for future Bookings. Changes shall not affect already confirmed Bookings.

No Charges shall be levied without disclosure or User approval, except where required by law.

Cancellation requests shall be effective only upon confirmation by My FNG.

The User may be eligible for a refund, subject to deduction of applicable charges.

No refunds where service has commenced, a provider has arrived, or parts have been procured.

No refunds once the service provider has been dispatched, irrespective of whether the service is ultimately availed.

My FNG may cancel due to unavailability, inaccurate information, safety concerns, or non-payment.

Refunds processed through the original payment method. My FNG does not offer cash refunds.

Approved refunds processed within a reasonable period. Delays by banks are not My FNG's responsibility.

• Inspection, Diagnostic, Or Visit Charges
• Towing Or RSA Dispatch Charges
• Charges For Additional Services Approved By The User
• Charges Due To User's Absence Or Incorrect Information

Disputes must be raised within a reasonable time. My FNG will review on a best-effort basis.

Refunds are not guaranteed. My FNG's decision shall be final, subject to Applicable Law.

Statutory rights that cannot be lawfully excluded are preserved.

The User and My FNG shall first attempt to resolve Disputes amicably through mutual discussions.

My FNG may internally review and facilitate further communication. Such facilitation is not an admission of liability.

Unresolved Disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

• Sole arbitrator appointed by My FNG
• Seat and venue: Thane, Maharashtra, India
• Language: English

Exclusive jurisdiction of courts in Thane, Maharashtra, India.

My FNG may seek interim relief to protect IP rights, confidential information, and platform security.

During any Dispute, the User agrees to continue complying with these Terms.

Each party bears its own costs unless otherwise determined by the arbitrator.

Statutory rights that cannot be lawfully waived are preserved.

These Terms shall be governed by the laws of India. Competent courts in Thane, Maharashtra, India shall have exclusive jurisdiction, subject to Applicable Law.

My FNG may modify these Terms at any time. Updated versions will be published with a revised “Effective Date.” Continued use constitutes acceptance. If you disagree, discontinue use.

These Terms and Privacy Policy constitute the entire agreement, superseding all prior understandings.

Invalid provisions shall be severed; remaining provisions remain in full force.

Failure to enforce any right shall not constitute a waiver.

The User shall not assign rights without written consent. My FNG may freely assign.

No partnership, joint venture, agency, or employment relationship is created. My FNG acts solely as an independent facilitator.

My FNG is not liable for delays due to acts of God, natural disasters, pandemics, strikes, government actions, network failures, power outages, or technical breakdowns.

IP Rights, License Restrictions, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination.

Headings are for convenience only and do not affect interpretation.

These Terms are an electronic record under the IT Act, 2000. Electronic communications have the same legal effect as written ones.

• Singular includes plural and vice versa
• “Including” means “including without limitation”
• Statute references include amendments and replacements

The User may discontinue use at any time. Active bookings and payment obligations survive termination.

My FNG may suspend or terminate access for breaches, false information, fraudulent conduct, security risks, or as required by law.

Immediate termination without notice for conduct causing harm, RSA misuse, or IP infringement.

• Access rights immediately cease
• Pending bookings may be cancelled
• Outstanding Charges become immediately payable
• License automatically terminates

My FNG shall not be liable for losses from suspension or termination in accordance with these Terms.

IP Rights, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination.

Termination does not obligate My FNG to permit re-registration.

The User agrees to indemnify and hold harmless My FNG from all claims, losses, and expenses arising from:

Any breach of these Terms, Privacy Policy, or applicable policies.

Any violation of Applicable Law by the User.

Any misuse, abuse, or fraudulent activity including RSA misuse.

Claims from inaccurate information, submissions, or IP infringement by the User.

Disputes from interaction with Partner Workshops, RSA Partners, or other service providers.

Any negligent act or willful misconduct by the User.

My FNG may assume exclusive defense and the User agrees to cooperate.

This Indemnification clause survives termination of these Terms.

My FNG provides facilitative customer support for Platform access, bookings, coordination, and general queries.

Support available Monday to Saturday, 10:00 a.m. to 7:00 p.m. (IST).

Response times vary. My FNG does not guarantee resolution within any specific timeframe.

My FNG support does not substitute Partner Workshop obligations. Execution-related issues remain with third-party providers.

My FNG may facilitate escalation; this is not an admission of liability.

Support information is offered on a best-effort basis and should not be treated as professional advice.

My FNG support is not an emergency response service. RSA facilitation is subject to availability.

My FNG may refuse support for abusive conduct, false information, or frivolous requests.